Finding and Booking a Homey

How do I book a Homey apartment?

You can book a Homey apartment through our website. You can start by clicking the “Home” button at the top of this page.
Search for homes by date and the number of guests. If you have specific requests or want some help choosing a place, email us here (redirect to email: book@homey.com.ro) or contact us at +40785 070 160

What do you charge for?

It will be charged only the cost of the accommodation at Homey, without any other additional fees.
Please note that we do charge for incidentals, such as damage to the property or furniture. More info can be found in our House Rules.

When will I be charged?

Your credit card will be charged for your stay when you book.

Need an invoice for your stay? Request one here by providing your Reservation code.

Is there a security deposit?

For stays up to 30 nights, you won’t be charged a security deposit, but we might need a credit card on file in case of incidentals.
For stays longer than 30 nights, we may charge a deposit depending on where you’re staying.Following your stay, if the space is damaged or house rules are violated, we may charge fees to the card on file.

How do I change the dates of my reservation?

You can modify the dates of your reservation up to 5 days before arrival.
Want to change the dates of your reservation? Email us here.

What is your cancellation policy?

You can cancel up to 5 days before check-in and get a full refund.
If you did no book directly from Homey, please contact directly the third-party platform for more details on your specific cancellation policy.

How do I request an invoice or receipt?

You can request an invoice or receipt, as long as you are already staying with us or have stayed with us in the past.
Need an invoice or receipt? Email us here by providing your reservation code.

Checking in

What’s your check-in process?

We don’t have a traditional front desk like you’d find in a hotel. Instead, we offer self-check-in with the lockbox.
Since there’s no lobby, we need to make sure you’re you before you arrive. We’ll ask you to verify your ID and confirm your email address and phone number, so we can send you reservation
updates and check-in details.
The exact check-in process varies from Homey to Homey apartment, so we’ll provide more details depending on which booking you select.

Will an employee meet me at my Homey apartment?

There’s no need (99% of the time). Three hours before the check-in time, we’ll send you check-in instructions with everything you need to know — secure access codes, the lockbox location, and,
in rare cases, details on meeting a Homey employee to let you in.
If you have any questions or concerns, text or call us anytime.

Do you provide airport pick-up?

We provide private transfer from the airport. The driver will wait for you at the Arrival Terminal and drive you safely directly to the accommodation.
The cost of the private transfer is €30 for one way or €50 for a roundtrip.
In case you would like to book a private transfer, please email us or contact us here by providing us your flight number(s).

What parking options are available?

Parking options will vary depending on your Homey apartment. Your Homey might have access to either a nearby free or paid street parking.
Please check the description of the Homey apartment you would like to book for the parking information.

How do I connect to WiFi?

All Homey come equipped with WiFi, but your connection info will depend on your Homey.
You can find the WiFi details on the Welcome note, located in the Homey apartment or the Checkin instructions message.

Staying with us

What are your house rules?

Our house rules are as follows. Please follow these rules to ensure a pleasant stay for both yourself and future guests!

  • No smoking (allowed only on the balcony, if available)
  • No pets (not even really cute ones)
  • No parties (not even really quiet ones)
  • Please be respectful of your neighbors and keep noise to a minimum from 21:00 – 9:00 (9pm – 9 am). In case the police will be contacted, the fine is starting from €400.
  • Towels or linens: It is not allowed to take the towels to the Spa. Any stained or missing towel or linen piece will be charged.
  • For security purposes, we require all guests to provide proof of identification through ID verification on our website. To check-in, all guests must complete this process before 18:00 (6 pm) on the day of arrival.
  • Check-in time is any time after 15:00 (3 pm). Check-out time is any time before 11:00 (11 am). You’re welcome to request an early check-in or late check-out, but this is not guaranteed and fees may apply.
  • Checking out after your stated time may result in additional fees. Any guest who is still in their Homey after 12:00 (12 pm) (who hasn’t confirmed a late checkout) will be charged for an extra night.
  • Any missing item or damage to the property or furniture will be charged.

When you make a reservation with us, you are agreeing to all of our House Rules.

What are your check-in and check-out times? Are they flexible?

Check-in is at 15:00 (3 pm), and checkout is 11:00 (11 am). We may be able to accommodate an earlier check-in or later checkout depending on availability. Fees may apply.

Do you provide daily housekeeping services?

We don’t provide daily housekeeping, but if needed, you can request extra cleaning for €20 per day.

Do you provide recommendations?

We provide in each Homey apartment a Guidebook with a lot of personal and local recommendations including the best restaurants, cafés, top places to visit in Bucharest, but also a
lot of trips, tours, and entertaining activities.
This will make your experience in Bucharest so much more authentic, easier and comfortable.

Do you have extra beds available if we have additional guests?

We don’t provide extra beds or air mattresses, but many Homey apartments have sleeper sofas to accommodate extra guests. When you’re searching for a Homey apartment, you can adjust the filters to specify the number of guests.

What kind of amenities will I find in my Homey apartment?

All Homey apartments are fully stocked to ensure you have the comforts of home during your stay. This includes bath amenities, linens, fresh towels, coffee, tea, and kitchen essentials.

Do you have kitchen appliances and utensils for cooking?

Definitely. All kitchens are equipped with — plates, mugs, and wine glasses, as well as everyday appliances (coffee maker, kettle).
We also provide basic condiments including olive oil, salt, and pepper. Bon appétit!

Do I need to bring my soap or shampoo?

Nope, we got you covered! All Homey apartments come stocked with premium bath amenities.

How do I find or report a lost item?

If you think you forgot something during your stay, we’re happy to look into it. If we find your belongings (fingers crossed), we may ask that you cover the cost of shipping your goods back to you.
To report a lost item, please email us here, providing your reservation code and as many as details possible about the lost item.

Need a place to store our bags?

If you think you forgot something during your stay, we’re happy to look into it. If we find your belongings (fingers crossed), we may ask that you cover the cost of shipping your goods back to you.
To report a lost item, please email us here, providing your reservation code and as many as details possible about the lost item.

What do you offer for special occasions?

We love celebrating special occasions! Let us know how we can make your stay special.

What if I need something replaces or repaired during my stay?

If you need something replaced, repaired, or restocked during your stay, our customer support team is available 24/7. You can contact us by reaching out here.
Some requests require that we enter your Homey apartment, with your permission. It is our policy to always knock and identify ourselves before doing so. There’s no need to wait around or change your schedule, but if you prefer that we arrive at a certain time to meet you in person, let us know.

Can I receive mail & packages at my Homey?

If you’d like to receive mail and packages during your stay, we highly recommend using DHL.
Unlike traditional hotels, most Homey apartments do not have a staffed front desk, so there is no guarantee of someone receiving your package for you if you aren’t around.

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