Feel free to send us your booking request at book@homey.com.ro or contact us at +40785 070 160 – we’d be more than happy to assist you! 🙂

It will be charged only the cost of the accommodation at Homey, without any other additional fees.
Please note that we do charge for incidentals, such as damage to the property or furniture. More info can be found in our House Rules.

Full reservation price must be paid at the moment of the booking.

Need an invoice for your stay? Request one here.

For stays up to 30 nights, you won’t be charged a security deposit, but we might need a credit card on file in case of incidentals.
For stays longer than 30 nights, we may charge a deposit depending on where you’re staying. Following your stay, if the space is damaged or house rules are violated, we may charge fees to the card on file.

You can modify the dates of your reservation up to 5 days before arrival.
Want to change the dates of your reservation? Email us here.

You can cancel up to 5 days before check-in and get a full refund.
If you did no book directly from Homey, please contact directly the third-party platform for more details on your specific cancellation policy.

You can request an invoice or receipt, as long as you are already staying with us or have stayed with us in the past.
Need an invoice or receipt? Email us here.

We don’t have a traditional front desk like you’d find in a hotel. Instead, we offer self-check-in using a code for the Smartlock.
Since there’s no lobby, we need to make sure you’re you before you arrive. We’ll ask you to verify the IDs of the staying guests and confirm your email address and phone number, so we can send you reservation updates and check-in details.
The exact check-in process varies from Homey to Homey apartment, so we’ll provide more details depending on which booking you select.

There’s no need! Three hours before the check-in time, we’ll send you check-in instructions with everything you need to know — address, map and secure access codes.
If you have any questions or concerns, text or call us. Our support team is available daily from 08:30 to 00:30.

Parking options will vary depending on your Homey apartment. Your Homey might have a private parking place or have access to either a nearby free or paid street parking.
Please check the description of the Homey apartment you would like to book for the parking information.

All Homey come equipped with WiFi, but your connection info will depend on your Homey.
You can find the WiFi details on the Welcome note, located in the Homey apartment or the Checkin instructions message.

Our house rules are as follows. Please follow these rules to ensure a pleasant stay for both yourself and future guests!

• No smoking (allowed only on the balcony, if available)
• No pets (not even really cute ones)
• No parties (not even really quiet ones)
• Please be respectful of your neighbors and keep noise to a minimum from 22:00 – 8:00 (10 pm – 8 am). In case the police will be contacted, the fine is starting from €400.
• Towels or linens: It is not allowed to take the towels tout of the apartment. Any stained or missing towel or linen piece will be charged.
• For security purposes, we require all guests to provide proof of identification through ID verification. To check-in, all guests must complete this process before 00:00 (12 am) on the day of arrival.
• Check-in time is any time after 15:00 (3 pm) or 16:00 (4 pm). Check-out time is any time before 11:00 (11 am) or 10:00 (10 am). The check-in/check-out time may vary depending on the apartment. You’re welcome to request an early check-in or late check-out, but this is not guaranteed and fees may apply.
• Checking out after your stated time may result in additional fees. Any guest who is still in their Homey after the standard check-out time (who hasn’t confirmed a late checkout) will be charged for an extra night, the cost of rescheduling the cleaning services (€20), and the cost of relocation or cancellation of the next reservation.
• Any missing item or damage to the property or furniture will be charged.

When you make a reservation with us, you are agreeing to all of our House Rules.

Check-in time is any time after 15:00 (3 pm) or 16:00 (4 pm). Check-out time is any time before 11:00 (11 am) or 10:00 (10 am). The check-in/check-out time may vary depending on the apartment. We may be able to accommodate an earlier check-in or later checkout depending on availability. Fees may apply.

We don’t provide daily housekeeping, but if needed, you can request extra cleaning for €20 per service.

We provide in each Homey apartment a Guidebook with a lot of personal and local recommendations including the best restaurants, cafés, top places to visit in Bucharest, but also a
lot of trips, tours, and entertaining activities.
This will make your experience in Bucharest so much more authentic, easier and comfortable.

We don’t provide extra beds or air mattresses, but many Homey apartments have sleeper sofas to accommodate extra guests.

All Homey apartments are fully stocked to ensure you have the comforts of home during your stay. This includes bath amenities, linens, fresh towels, and cooking basics (available only on request).

Definitely. All kitchens are equipped with — plates, mugs, and water glasses, as well as everyday appliances.
We also provide cooking basics on request. Bon appétit!

Nope, we got you covered! All Homey apartments come stocked with premium bath amenities.

If you think you forgot something during your stay, we’re happy to look into it. If we find your belongings (fingers crossed), we may ask that you cover the cost of shipping your goods back to you.
To report a lost item, please email us here, providing as many as details possible about the lost item.

We love celebrating special occasions! Let us know how we can make your stay special.

If you need something replaced, repaired, or restocked during your stay, our customer support team is available daily from 08:00 to 00:30. You can contact us by reaching out here.
Some requests require that we enter your Homey apartment, with your permission. It is our policy to always knock and identify ourselves before doing so. There’s no need to wait around or change your schedule, only to offer us your approval to access the apartment.

If you’d like to receive mail and packages during your stay, we highly recommend using DHL.
Unlike traditional hotels, most Homey apartments do not have a staffed front desk, so there is no guarantee of someone receiving your package for you if you aren’t around.